Terms & Conditions

Online Bookings.

By placing a booking online at www.forestfloorlodge.com it is done so on the understanding that you have read and agree to these terms and conditions.  A booking is not secured unless a deposit has been made and cleared.

Confirmation of Reservation

Our online booking system automatically sends your a confirmation email that your booking has been made and assumed that a deposit payment of 20% of your reservation price has been cleared with our payment processors. In the event that your payment has not been cleared we will do our best to contact you but failure to clear the deposit within 24 hours of your reservation your booking will be cancelled.

Arrival and Departure proceedure

Check in time 13.00hrs – check out time 12.00hrs (noon) Forest Floor Lodge will do its best to have rooms available for early arrival when notified.  Late check out or day use is available at an extra charge of 50% of the contracted rate for each room occupied until 18.00hrs.  A full night contract rate will be will apply for full use of the room after 18.00hrs.

Cancellation & Refunds

Should you wish to cancel your booking the following charges will be incurred.  Any payments returned will be less charges incurred to us by our bank.

Over 6 months in advance – 100% refund

Between 6 months and 4 months in advance – 75% refund

Between 4 months and 2 months in advance – 50% refund

Less than 2 months in advance – No refund

Optional extras

Forest floor lodge will do our best to supply any optional extras that you may ask for such as Extra beds/baby cots/special meals etc but subject to availability and may involve additional costs.

Environmental Considerations

ForestFloorLodge is situated well away from power lines, and we are obliged to run a diesel generator to produce electricity (220 v., 50 Hz); this inevitably has a significant “carbon footprint”. In order to reduce environmental impact, especially during the cooler seasons, we normally turn off the generator during the following times:

  • Day:   08:30 to 13:00
  • Night: 23:30 to 06:00
  • Clients are provided with strong, re-chargeable lanterns overnight, for each unit.

However, should anybody request that mains electricity be provided during these periods, we will of course turn the generator on.

Risks & dangers

Visitors are strongly advised to hold adequate travel insurance when visiting Cat Tien National Park and you should be aware of the hazards associated with visiting wild environments. Forest Floor Lodge is situated inside a tropical forest and may include tours which are made available for your enjoyment and convenience. However, you visit the Park at your own risk: whereas strenuous efforts are made to provide adequate safety precautions for our customers, Forest Floor Lodge cannot be held responsible for loss or damage to personal property or mishaps to yourself. This especially applies to incidents arising from the surrounding environment, during trekking taken with or without the supervision of Forest floor lodge, its agents or representatives.

Greivances

Complaints will not be considered unless reported to hotel management within 48 hours of the incident in question.

UK Office

For postal communication in the UK our address is 89 Hazel Close, TWICKENHAM, TW2 7NP