Terms & Conditions

Online Bookings.

Placing a booking online at www.forestfloorlodges.com is done on the understanding that you have read and agreed to these terms and conditions.  A booking is not secured unless a deposit has been made and cleared.

Confirmation of Reservation

Our online booking system automatically sends you a confirmation email that your booking has been made and assumed that a deposit payment of 20% of your reservation price has been cleared with our payment processors. In the event that your payment has not been cleared we will do our best to contact you, but failure to clear the deposit within 24 hours of your reservation may result in cancellation of your booking.

Arrival and Departure procedure

Check in time 13.00hrs – check out time 11.00hrs Forest Floor Lodge will do its best to have rooms available for early arrival when notified.  Late check out or day use is available at an extra charge of 50% of the contracted rate for each room occupied from 11:00 until 18.00hrs.  A full night contract rate will be will apply for full use of the room after 18.00hrs.

Cancellation & Refunds

Should you wish to cancel your booking the following charges will be incurred.  Any payments returned will be less charges incurred to us by our bank.

Over 6 months in advance – 100% refund

Between 6 months and 4 months in advance – 75% refund

Between 4 months and 2 months in advance – 50% refund

Less than 2 months in advance – No refund

Optional extras

Forest floor lodge will do our best to supply any optional extras that you may ask for such as extra beds/baby cots/special meals etc. but these are subject to availability and may involve additional costs.

Environmental Considerations

Electricity: FFL is situated well away from power lines: providing sustained and sustainable electricity has been a technical challenge, with an upgrading programme in place from 2016-19.  In order to improve service and reduce environmental impact, a system of solar-charged batteries now provides lighting to all rooms, with an increasing number also supplied with electricity for fans and electronic devices.

For operating air conditioners etc., we are obliged to run a diesel generator (220 v., 50 Hz), but this is costly and has a significant “carbon footprint”. Clients should be made aware that FFL normally turns off the generator during the following times of day: 08:00 to 18:00 and night: 22:00 to 06:00. However, FFL will respond positively to requests that electricity be provided during these periods (e.g. for people with medical conditions), provided notice is given in advance; otherwise, we reserve the right to make additional charges.

Daily ferry-boat: Visitors are reminded that the main entrance to the Park is via a boat. This ferry is operated by the Park Authorities and normal crossing times are from 6:30am until 6-8pm (depends on water level and season).

Risks & dangers

Visitors are strongly advised to hold adequate travel insurance when visiting Cat Tien National Park and you should be aware of the hazards associated with visiting wild environments. Forest Floor Lodge is situated inside a tropical forest and may include tours which are made available for your enjoyment and convenience. All visitors therefore visit the Park at their own risk.  Whereas strenuous efforts are made to provide adequate safety precautions for our customers, neither ForestFloorLodge nor the Park Authorities accept responsibility for loss or damage to personal property or personal mishaps. This especially applies to incidents arising from the surrounding environment, during trekking taken with or without the supervision of ForestFloorLodge, its agents or representatives.

Greivances

Complaints will not be considered unless reported to hotel management, during your stay and within 24 hours of the incident in question.

UK Office

For postal communication in the UK our representative address is: 89 Hazel Close, TWICKENHAM, TW2 7NP